Category: technology & innovation

How We Helped L’Oréal Really Connect With Professional Clients

Staying connected with your audience is everything. And for a giant like L’Oréal, keeping their professional clients- salon owners, hairstylists, and beauty professionals- engaged and informed was a challenge that needed a modern solution. That’s where we at Tekhné came in. We partnered with L’Oréal to create L’Oréal Connect, a mobile app designed to revolutionise the way they interact with their professional clients.

Understanding the Changing Landscape of Professional Beauty Services

The professional beauty industry is evolving rapidly, new consumer expectations, and the increasing role of social media in business growth. Unlike a decade ago, where beauty professionals relied heavily on in-person sales reps and print catalogues, today’s industry demands a seamless, digital-first approach.

Beauty professionals need real-time access to the latest trends, product innovations, promotions, and educational resources. Many of them are running their businesses single-handedly, meaning they need information to be delivered in a convenient and efficient way. The L’Oréal Connect app was designed to cater to these needs, ensuring professionals could stay ahead without disrupting their busy schedules.

The Challenge: Keeping Up with a Growing Client Base

L’Oréal has always had strong relationships with its professional clients, traditionally maintained through in-person visits and direct sales rep interactions. But as their network of salons and beauty professionals grew, this one-on-one approach became harder to scale.

Long-tail clients- smaller salons or independent stylists- weren’t always getting the same level of updates on new products, promotions, or industry trends as the bigger players. L’Oréal needed a way to keep everyone in the loop without overloading their sales team. Enter the idea of a digital platform that could provide real-time updates, direct communication, and personalised content.

The Solution: L’Oréal Connect

Together with L’Oréal, we built L’Oréal Connect, a sleek, easy-to-use mobile app that became the go-to digital space for professional clients. Think of it as a personalised hub where users can get all the latest product updates, exclusive brand content, and even direct access to L’Oréal’s support teams- all at their fingertips.

Here’s what we packed into the app:

A Dynamic News Feed 

Instead of bombarding users with emails or scattered WhatsApp messages, we created a central feed that brings together updates from all L’Oréal brands. No clutter, just relevant, brand-specific news tailored to each user.

Smart Targeting for Personalised Content 

Not every salon needs the same info. With our custom-built target group infrastructure, L’Oréal can send messages to the right people based on their interests, location, or salon type.

Built-in Call-to-Actions (CTAs) 

We wanted to make sure that engaging with L’Oréal was as easy as possible. Clients can directly call, email, start a WhatsApp chat, visit a webpage, or even add an event to their calendar—all from within the app.

Instagram Integration for Daily Inspiration

Let’s be real: beauty professionals live on Instagram. So, we pulled Instagram feeds straight into the app using the Facebook API. That way, users stay inspired and engaged without ever leaving the platform.

Seamless Contact with Sales and Support Teams 

Got a question about a product? Need to restock ASAP? The app connects users directly to L’Oréal’s sales reps or customer support via WhatsApp, phone, or email. No more digging through old contacts—help is just a tap away.

Single Sign-On (SSO) for a Unified Experience 

We integrated the app with L’Oréal’s marketing platform and webshop, making it the one-stop mobile entry point for all things L’Oréal. No extra logins, no hassle.

The Role of Data & Personalisation

One of the most valuable aspects of the L’Oréal Connect app is how it leverages data-driven personalisation to enhance the user experience. By analysing client behaviour, purchase history, and engagement patterns, L’Oréal can:

  • Deliver tailored recommendations for new products based on past purchases.  
  • Suggest educational content that aligns with a stylist’s expertise or interests. 
  • Provide exclusive offers and loyalty rewards to high-engagement users. 
  • Improve customer support by predicting needs before they arise.

This level of personalisation makes users feel valued and understood, encouraging them to remain active within the ecosystem.

Bringing It to Life: Our Process

Building the L’Oréal Connect app was no small task, but we thrive on challenges like these. Here’s how we made it happen:

Discovery & Strategy

We kicked things off with deep-dive workshops to understand what L’Oréal needed and how their professional clients interacted with digital tools.

User-Centered Design

We mapped out customer journeys and designed an interface that felt intuitive, engaging, and aligned with L’Oréal’s premium branding.

Agile Development

Using React Native and Node.js, we built a powerful yet flexible app that runs smoothly on both iOS and Android. Our agile approach meant we could quickly test, iterate, and optimise.

Security & Compliance

Because user data is precious, we made sure the app followed the highest security and data compliance standards.

The Impact: Real Results, Real Engagement

So, did it work? Absolutely. The numbers speak for themselves:

40% adoption rate among L’Oréal’s B2B salon clients in the Netherlands.

200,000+ personalised messages sent through the app, ensuring that salons receive relevant, timely information.

Increased engagement with direct calls, WhatsApp chats, and Instagram interactions all rising after launch.

The L’Oréal Connect app has transformed how L’Oréal engages with professional clients, making communication smoother, more personalised, and more effective.

The Future of Digital Engagement in the Beauty Industry

As digital tools become increasingly essential in the professional beauty industry, brands like L’Oréal are setting the standard for seamless engagement. Future enhancements for L’Oréal Connect could include:

  • AI-powered chatbots for instant customer support.  
  • Augmented reality (AR) try-on features for professional use. 
  • Live-streamed masterclasses with industry experts. 
  • Integrated e-commerce functionalities for one-click product purchases.

By continuously innovating, L’Oréal can strengthen its position as the go-to brand for beauty professionals worldwide.

Wrapping It Up

At Tekhné, we’re passionate about creating digital solutions that actually make a difference. The L’Oréal Connect app is a perfect example of how the right tech, smart design, and a deep understanding of user needs can solve real business challenges.

If your business is looking to digitally transform the way you connect with your customers, let’s chat. Who knows? Your next big innovation might just be an app away.

Understanding Core Web Vitals for SEO Growth: Strategies and Insights

One aspect that has consistently proven to be a pivotal factor in determining a website’s success is page speed. As search engines continually refine their algorithms to provide users with the best possible experience, the impact of page speed on SEO has become more pronounced than ever. In this article, we will delve into the intricacies of page speed, focusing particularly on Core Web Vitals and their influence on search engine optimization.

Understanding Page Speed

Page speed refers to the time it takes for a web page to fully load its content, including text, images, scripts, and other resources. It is not merely a user-centric metric but also holds immense significance in the eyes of search engines, especially Google. Research has consistently shown that users are more likely to abandon a website if it takes too long to load, leading to higher bounce rates and diminished user satisfaction.

The Metrics that Matter

Core Web Vitals are a set of specific factors that Google considers essential in assessing a website’s user experience. Introduced as part of Google’s broader initiative to improve the quality of web pages, these vitals focus on three key aspects – loading performance, interactivity, and visual stability.

This article delves deep into the world of Core Web Vitals, exploring their significance, individual components, and the transformative impact they wield on both user satisfaction and search engine optimization (SEO).

Core Web Vitals

Core Web Vitals represent a subset of essential metrics that encapsulate critical aspects of user experience on the web. Comprising three key elements – Largest Contentful Paint (LCP), Interaction to Next Paint (INP), and Cumulative Layout Shift (CLS) – these metrics provide a comprehensive framework for assessing a website’s loading performance, interactivity, and visual stability.

  1. Largest Contentful Paint (LCP)

Largest Contentful Paint serves as a pivotal metric in gauging the loading performance of a web page. It measures the time it takes for the largest content element, be it an image, video, or other prominent feature, to become fully visible to the user. LCP is crucial because it directly correlates with the perceived speed of a website. Google recommends achieving an LCP of 2.5 seconds or less for optimal user experience.

How does LCP work?

LCP kicks in as soon as a user initiates the loading of a web page. The browser starts rendering the page’s content, and LCP is triggered when the largest content element is painted on the user’s viewport. LCP provides a tangible representation of how quickly a user can access the primary content of a page.

Strategies for Optimising LCP:

Optimise Critical Rendering Path:
Prioritise loading and rendering of critical resources. Optimise server response times, leverage browser caching, and use asynchronous loading for non-essential scripts to ensure that the largest contentful paint occurs as quickly as possible.

Compress and Deliver Images Efficiently:
Compress and deliver images in modern formats like WebP to reduce their file size without compromising quality. Use responsive image techniques to ensure that the appropriate image size is loaded based on the user’s device and screen size.

Leverage Content Delivery Networks (CDNs):
Implement a Content Delivery Network (CDN) to distribute content across geographically distributed servers. This reduces the physical distance between the user and the server, leading to faster content delivery and improved LCP.

  1. Cumulative Layout Shift (CLS)

Cumulative Layout Shift shines a spotlight on visual stability, measuring the amount of unexpected layout shifts that occur during a page’s loading process. CLS ensures that users are not disrupted by sudden changes in the page layout, promoting a smoother and more predictable browsing experience. A CLS score of 0.1 or less is deemed excellent.

How does CLS work?

CLS tracks the movement of elements on a page during its loading process. It calculates the impact of layout shifts by considering the area of the viewport affected and the distance the elements move. A lower CLS score indicates a more stable and user-friendly visual experience.

Strategies for Optimising CLS:

Set Dimensions for Media Elements:
Ensure that images, videos, and other media elements on your page have specified dimensions in the HTML. This helps the browser allocate the required space during rendering, reducing the chances of layout shifts when these elements load.

Prefer CSS Transforms for Animations:
When using animations, prefer CSS transforms over properties that can cause layout changes. Transforms, like translate and scale, typically don’t trigger layout shifts, providing smoother and more predictable user experiences.

Use Font Display Swap:
Implement the “font-display: swap;” CSS property for web fonts. This ensures that text remains visible during font loading, preventing sudden layout shifts when fonts are applied.

  1. Interaction to Next Paint (INP)

Interaction to Next Paint (INP) is a web performance metric designed to assess the responsiveness of a user interface, gauging how promptly a website reacts to user interactions such as clicks or key presses. This metric specifically quantifies the duration between a user-initiated interaction, like a click or key press, and the subsequent visual update that the user perceives on the page.

How does INP work?

INP comes into play when a user engages with a web page, measuring the duration between the user’s action and the website’s response. This metric is calculated when the user leaves the page, producing a singular value that represents the overall responsiveness of the page throughout its entire lifecycle.

Strategies for Optimising INP:

Optimise JavaScript Execution:
Minimise and defer the loading of non-essential JavaScript to prevent it from blocking the main thread. Prioritise critical scripts and load others asynchronously. Utilise code-splitting techniques to only load the JavaScript necessary for the current user interaction.

Efficiently Manage Third-Party Scripts:
Limit the use of third-party scripts and only integrate those essential for core functionality. Evaluate the impact of each third-party script on input delay and consider loading them asynchronously or using techniques like sub-resource integrity (SRI) to ensure script integrity.

Implement Predictive Prefetching:
Anticipate user actions and prefetch or preload resources that might be required during subsequent interactions. This can be achieved by strategically prefetching content or utilising browser features like prefetch to load resources in the background.

Last year, Google announced that INP would be replacing First Input Delay (FID) as a Core Web Vital from March 2024 onwards.

Let us understand what FID was and how INP is different from it.

First Input Delay (FID):

First Input Delay (FID) measured the responsiveness of a webpage to user interactions. Specifically, FID quantifies the delay between a user’s first interaction, such as clicking a button or tapping on a link, and the browser’s response to that input. A good FID score indicates that the webpage responds promptly to user actions, contributing to an overall positive user experience. Slow FID scores can lead to frustration as users perceive unresponsiveness, negatively impacting user engagement and satisfaction.

Contrast between FID and Input Delay (INP):

While FID and Input Delay (INP) both focus on measuring user interactions, they differ in their scope and application. FID specifically captures the delay associated with the first user input, providing insights into the initial interactivity of a webpage. On the other hand, INP is a broader metric that considers delays throughout the entire user interaction process. INP includes the delay for subsequent user inputs beyond the first, offering a more comprehensive view of the overall responsiveness of the webpage during a user’s entire session.

Table of Main Differences between FID and INP:

INP over FID as a metric:

Input Delay (INP) offers a more efficient and comprehensive measurement of user interaction delays compared to FID. While FID focuses on the first interaction, INP considers delays throughout the entire user session, giving developers and website owners a broader perspective on how responsive their site is across various interactions. This comprehensive view allows for a more accurate assessment of the overall user experience, helping to identify and address potential bottlenecks and areas for improvement. In essence, INP provides a more holistic understanding of a website’s interactivity, making it a valuable metric for optimising user engagement and satisfaction.

The SEO Nexus

While Core Web Vitals are intrinsically tied to enhancing user experience, their impact on SEO is equally significant. Google, the dominant force in search engines, has explicitly stated that these metrics are crucial ranking factors. Websites that prioritise and optimise for Core Web Vitals are more likely to ascend the ranks in search engine results, reaping the benefits of increased visibility and organic traffic.

Enhanced Search Rankings

Google’s algorithms are designed to reward websites that deliver exceptional user experiences. Core Web Vitals, with their focus on loading performance, interactivity, and visual stability, provide a tangible measure of user satisfaction. Websites that consistently meet or exceed the recommended thresholds for these metrics are aptly rewarded with higher search rankings.

Improved User Experience

Beyond its SEO implications, prioritising Core Web Vitals contributes significantly to an enriched user experience. Users are more likely to engage with websites that load swiftly, respond promptly to interactions, and maintain visual stability throughout their visit. A positive user experience not only reduces bounce rates but also fosters a sense of trust and satisfaction, encouraging users to explore further.

Mobile-Centric Optimization

As mobile devices continue to dominate the digital landscape, Google has shifted its emphasis to mobile-first indexing. Core Web Vitals, with their emphasis on responsive design and efficient loading on various devices, become paramount for success in the mobile-centric era. Websites that prioritise mobile-friendly experiences are well-positioned to thrive in the digital ecosystem.

In conclusion, Core Web Vitals represent a paradigm shift in the evaluation of web page performance. These metrics, encompassing Largest Contentful Paint, First Input Delay, and Cumulative Layout Shift, encapsulate the essence of user-centric design and efficient website development. As digital landscapes evolve and user expectations continue to rise, the importance of optimising for Core Web Vitals becomes increasingly evident.

By embracing strategies to enhance loading performance, interactivity, and visual stability, web developers and SEO practitioners pave the way for websites that not only meet the rigorous standards set by search engines but also captivate and retain the attention of users. In the ever-evolving journey of digital excellence, Core Web Vitals emerge as beacons guiding the way toward a future where user experience and SEO success converge seamlessly.

Core Web Vitals: How Do They Affect Your Website?

Have you ever had a terrible experience with a website because of a slow load time?

Google considers core web vitals & existing user experience signals an important ranking factor for a website. That’s exactly what google believes is a major ranking factor which is a smooth user experience. This ranking factor was introduced in May 2020 and is christened “page experience signal”. Google has combined core web vitals & existing page experience metrics, giving you the page experience signal. Core Web Vitals are a set of metrics related to speed, responsiveness, and visual stability.

Core Web Vitals by Tekhne

Lets’ take a look at what Core Web Vitals are

  • Largest Contentful Paint (LCP)

This measures how long it takes for the largest piece of content to appear on the website screen.  LCP could be an image, block of content or both. To provide a good user experience, LCP should occur within 2 – 2.5 seconds of when the page first starts loading or a maximum of 3 seconds to avoid a “poor” score.

LCP, Core Web Vitals by Tekhne
  • First Input Delay (FID)

FID measures how long it takes for the website to start being interactive with the user. It could be a tap on a CTA button, choosing an option from the menu bar, clicking on a link connecting you to the site’s navigation or entering your email into the subscribe box. FID technically measures how long it takes for something to happen on a website page. Since it is focused on interactivity for a good user experience, pages should have a FID of less than 100 milliseconds.

FID, Core Web Vitals by Tekhne
  • Cumulative Layout Shift (CL)

CL is the newest addition to core web vitals focusing primarily on the layout experience of the website page. Especially when a user is ready to interact with a CTA button and there is a sudden layout shift, this can directly affect the user experience. CLS focuses on the website’s visual stability and layout. To provide a good user experience, web pages should maintain a CLS of less than 0.1

CLS by Tekhne

Earlier page experience metrics

  • Mobile-friendliness: Google uses “mobile-friendliness” as an important ranking factor for mobile search.
  • Safe-browsing: Google’s safe browsing helps protect more than four billion devices each day by showing warnings to users when they attempt to navigate to dangerous websites.
  • HTTPS: Google sees “ HTTPS” ranking as an important security measure. It has encouraged websites to switch from an SSL enabled website to HTTPS to maintain a more secure web environment.
  • Intrusive interstitial guidelines: Google has a strict mandate against interstitials that ruin the user experience. Any website found guilty of showing intrusive popups and banners will see its content be demoted and penalized by Google
Core Web Vitals & Other Web Vitals
Maintaining your website health is very crucial to be termed a quality content website and to see an improvement in your search result ranking (SERPs). Core Web Vitals play a significant role in providing a good user experience and creating an opportunity to convert the user into a potential client.  

Have you checked your website health lately? Connect with Tekhné.

Written By Anisha Chaudhari