The Rise of Voice Commerce: Optimising Your Website for the Conversational Era

sales & marketing May 06, 2024 | 5 mins read

The digital landscape is undergoing a seismic shift. The way users interact with the internet is evolving from fingers flying across keyboards to a more natural, voice-activated experience. This paradigm change, fueled by the proliferation of virtual assistants like Alexa, Siri, and Google Assistant, has ushered in the era of voice commerce.

For e-commerce businesses, this presents both a challenge and an opportunity. Here, we delve into the intricacies of voice search and explore actionable steps to prepare your website for the conversational commerce revolution.

Understanding the Evolution of Voice Commerce:

Voice commerce, also known as v-commerce, encompasses the use of voice-enabled devices and virtual assistants to facilitate commercial transactions. With the widespread adoption of smart speakers, virtual assistants like Siri, Alexa, and Google Assistant have become ubiquitous fixtures in households around the globe.

The rise of voice commerce can be attributed to several converging factors, including advancements in natural language processing (NLP), speech recognition technology, and the growing consumer preference for hands-free and frictionless interactions. As a result, voice search has emerged as a dominant force in the realm of e-commerce, reshaping the way consumers discover, research, and purchase products and services.

Understanding the Voice Search User

Unlike text-based searches, voice queries are characteristically more verbose and conversational. Users typically employ natural language, peppering their questions with prepositions, conjunctions, and complete sentences. For instance, instead of typing “running shoes,” a voice search user might ask, “What are the best running shoes for marathons?”

This shift in search behaviour necessitates a semantic understanding of user intent. Your website’s content should be optimised to answer the “why” behind the “what.”

Preparing Your Website for Voice Search:

To position your website for success in the era of voice commerce, it is essential to optimise its structure, content, and functionality to cater to the unique requirements of voice search. Here are some advanced strategies to consider:

Schema Markup Optimisation:

Schema markup provides search engines with additional context about your website’s content, helping them understand its relevance and structure. In the context of voice search, schema markup becomes even more crucial as it enables search engines to extract and present relevant information in response to user queries. Utilising schema markup tags such as “Speakable” and “FAQPage” allows you to highlight specific sections of your content that are suitable for voice-based interactions. For instance, marking up FAQs on your website with the “FAQPage” schema can enhance the chances of your content being surfaced as a voice search snippet, providing concise and relevant answers to user inquiries.

Natural Language Processing (NLP) Integration:

Integrating NLP technologies into your website’s search functionality empowers it to comprehend and respond to natural language queries more effectively. NLP algorithms analyse the semantic structure of user queries, enabling your website to discern intent and context behind the search queries. By optimising your website’s content for long-tail keywords and conversational search queries, you align it with the way users interact with voice assistants. Leveraging semantic analysis techniques, such as entity recognition and sentiment analysis, further enhances the relevance and accuracy of your website’s responses to voice search queries, increasing its visibility and authority in voice search results.

Mobile Optimisation:

With the proliferation of mobile devices as primary platforms for voice search, optimising your website for mobile is paramount. Responsive design principles ensure that your website adapts seamlessly to various screen sizes and resolutions, providing users with a consistent and user-friendly experience across devices. Optimising page load times is critical for mobile performance, as faster loading speeds improve user satisfaction and reduce bounce rates. Implementing mobile-friendly navigation structures, such as hamburger menus and touch-friendly buttons, enhances usability and facilitates seamless navigation on mobile devices, thereby maximising your website’s visibility and accessibility in voice search results.

Content Optimisation for Featured Snippets:

Featured snippets occupy a coveted position in voice search results, as they are often read aloud by virtual assistants in response to user queries. Structuring your content in a concise and informative manner increases the likelihood of it being featured as a voice search snippet. Utilising relevant long-tail keywords and answering common user questions directly within your content enhances its suitability for featured snippet inclusion. Additionally, organising your content using structured data markup, such as numbered lists and bullet points, improves its readability and makes it more conducive to voice-based interactions, thereby increasing its chances of being surfaced as a voice search snippet.

Voice-Activated Shopping Experiences:

Embracing voice-activated shopping experiences enables you to capitalise on the growing trend of voice commerce and cater to the preferences of tech-savvy consumers. Integrating voice commerce functionalities, such as voice-enabled product search and purchase capabilities, into your website streamlines the shopping process and enhances user convenience. By leveraging voice recognition technology and secure payment gateways, you create a seamless and frictionless shopping experience for users, fostering customer satisfaction and loyalty. Moreover, personalised recommendations and voice-driven customer support further enhance the value proposition of your website, positioning it as a preferred destination for voice-driven transactions in the competitive landscape of voice commerce.

Target Long-Tail Keywords:

Targeting long-tail keywords is paramount for optimising your website for voice search, as voice queries tend to be more specific and conversational. By focusing on highly relevant and detailed phrases such as “waterproof hiking boots for women” instead of broad terms like “shoes,” you align your content with the natural language queries users pose to voice assistants. Utilising keyword research tools enables you to identify relevant long-tail phrases that resonate with your target audience’s search intent, allowing you to strategically incorporate them throughout your website’s content. By addressing specific user needs and providing comprehensive answers, you enhance the visibility and relevance of your website in voice search results while also improving its overall search engine optimisation effectiveness. 

Optimise for Local SEO:

Recognising the significance of location-based queries in voice search, implementing local SEO best practices is essential for improving your website’s visibility in relevant voice search results. Claiming and optimising your Google My Business listing, incorporating local keywords into your website content, and earning positive reviews and citations from local directories enhance your business’s prominence in local voice search queries, increasing its chances of being surfaced as a relevant solution to user inquiries.

Conversational Language is King:

Crafting your website content using conversational language is paramount for resonating with voice search users. Adopting a conversational tone and avoiding stiff, technical jargon fosters a sense of natural engagement and authenticity, mirroring the way people speak in everyday conversations. By using clear, concise language that addresses user queries directly, you create a more compelling and accessible experience for voice search users. This will increase the likelihood of your website being selected as the preferred answer to their inquiries.


Incorporating these advanced strategies into your website optimisation efforts will not only enhance its visibility and relevance in voice search results but also position your business for success in the burgeoning field of voice commerce. By embracing the principles of schema markup optimisation, NLP integration, mobile optimisation, content structuring, and voice-activated shopping experiences, you can stay ahead of the curve and capitalise on the transformative potential of voice search technology.

What are your current pain points in digital?

We help build and accelerate digital businesses. We’ve helped 100+ startups and enterprises grow their digital marketing, sales and operations. Get in Touch with us.

Thanks, we’ll be in touch with you shortly.