Trespa International

The Challenge

To ensure high availability of the web portal and related infrastructure of trespa.com that services diverse groups of architects, designers, installers, distributors, raw material suppliers, and end-users globally. From Worldwide high availability to DIgital business objectives fulfillment we constantly elevate the customer experience across their main digital touchpoint

Project

https://www.trespa.com/

Expertise

Design, Develop, Agile Sprints

Industry

Manufacturing / Corporate

Platform

Drupal

Worldwide high availability

Elevate customer experience across the main digital touchpoints

Tekhne has setup a superior infrastructure for Trespa. Co-located servers, co-located databases on separate servers, with continuous load balancers and advanced HA proxy for pagespeed and performance when accessed globally.

This is a question we think about constantly on Trespa’s behalf. We conduct quarterly review meetings and discussions to see where we can help strengthen the digital presence and improve user journey and client experience on and off the website.

As a process, we also do a retrospective after every release for KPI’s as well as to learn what we can improve the next time.

What we delivered

Key features for the Human rights portal

Improve user journeys

Use innovative design solutions to present variety of content

Enhanced security

monitoring of Trespa website for security breaches

SLA and support

Uninterrupted service, quick response time, confidentiality and minimal downtime guarantee

Agile sprint team

continuous development sprint and release cycle with a 4 week rhythm

Business Strategy digital fulfillment

Tekhne supported Trespa with concept design, development and launch the Trespa Second Life Programme

Managed hosting

Co-located servers, co-located databases on separate servers, with continuous load balancers

How we delivered it

We manage trespa.com continuous development sprint and release cycle with a 4 week rhythm. In addition to planned releases for urgent matters we have a hotfix release with its own cycle of impact assessment, stakeholder communication and decision making, testing and reporting of the impact assessment.

The business impact

+20%

Increase in site speed & core workflows

Apart from generic issues of stability and security this was impacting the performance and causing issues with SEO thus increasing customer bounce rate.
After optimisations, site speed increased by almost 20% in areas of search, product flow, project pages and sample ordering.

18%

Optimisation and footprint

Te Trespa product portfolio has many variations, documentation requirements, and restrictions that differ per country was growing complex to manage.. Tekhné managed this via DB optimisations

Client testimonial

Roland de Bruin

Marketing Communication Specialist

Thank you very much!

Our collaboration was not always easy, but with hard work and lots of creativity we managed to achieve the maximum result together. Something to be proud of! And yes there's always room for a good laugh. Keep up the good work guys!

How we deliver?

Our implementation method is based on the Agile framework of Scrum. Using Scrum, sprint plans are created which contains a series of tasks to meet a particular requirement - system and technical mandatories, functionality development, and design enhancements. The duration of a sprint cycle and release is every 4 weeks.

https://trespa.com